HVAC Company Reviews
Here are just a few of the many great 5 star reviews we get from our customers in Charleston, SC, and the surrounding areas.
We want to thank Mitsubishi for making us outstanding contractor of the month for July 2020!
I am very pleased with Carolina Custom Air! My family and I had been five days without AC because my warranty company was hard to reach, then unresponsive and then slow to act. So, with their permission and the recommendation of my former real estate agent, I called Carolina Custom Air directly on Tuesday mid-morning. The customer service agent I spoke with could not have been more accommodating and helpful. Ultimately, Nicholas, the on-call HVAC expert was assigned the job and I was told that he had a very full schedule but that he could make it to my home after hours. Nicholas got there at 9:35 pm. He had already done 11 jobs that day and had three more after mine! His attitude was great anyway. He was a real can-do guy and his smarts and experience were on display. We tiptoed and whispered through the sleeping house. He climbed into the attic area where the systems were located. Twenty minutes later we had downstairs AC! Now for trouble-shooting outside for System 2. He got his ladder and fifteen minutes later he’d isolated the problem as a faulty dual capacitor. He had a new one in his truck! And twenty minutes later we had AC throughout the rest of the home. Nicholas offered to help close all the windows that remained open. I refused but I only share this because I want you to appreciate what a class-act this professional was in every way. He said that he was just doing his job and that anyone else on call would have done the same. The next morning I had a very reasonable invoice emailed to me. Carolina Custom Air gets an A+ in my book!
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We had both our upstairs attic and outside HVAC units replaced. Can’t speak enough praise on how respectful the team was. In addition, their cleanup after was amazing. It was evident this team cared about their customers. We also had a fence and bushes surrounding our outside unit they were able ... Read More
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I'm new to this house and had no information on the ac/heating systems from the previous owner. The technician, Robert along with his partner, providered a complete and thorough checkup on my a.c. system and attic dehumidifier. He explained their checking system process and answered all my questions... Read More
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They are professional and great to work with. Scott came by our home to look at an issue we were having and was very knowledgeable. I would highly recommend this company for any of your HVAC needs. Very communicative as well.
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We had maintenance service of 3 units by Rob at Carolina Custom Air. He was very professional and thorough. A detailed written report was provided for each unit - very helpful. Highly recommend this company for your HVAC needs.
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My semi annual maintenance was completed by robert snowden. He was very thorough n professional n answered all my questions I had about my HVAC system. He called 30 minutes prior to his arrival. I will definitely continue using this company.
