HVAC Company Reviews
Here are just a few of the many great 5 star reviews we get from our customers in Charleston, SC, and the surrounding areas.
We want to thank Mitsubishi for making us outstanding contractor of the month for July 2020!
I am very pleased with Carolina Custom Air! My family and I had been five days without AC because my warranty company was hard to reach, then unresponsive and then slow to act. So, with their permission and the recommendation of my former real estate agent, I called Carolina Custom Air directly on Tuesday mid-morning. The customer service agent I spoke with could not have been more accommodating and helpful. Ultimately, Nicholas, the on-call HVAC expert was assigned the job and I was told that he had a very full schedule but that he could make it to my home after hours. Nicholas got there at 9:35 pm. He had already done 11 jobs that day and had three more after mine! His attitude was great anyway. He was a real can-do guy and his smarts and experience were on display. We tiptoed and whispered through the sleeping house. He climbed into the attic area where the systems were located. Twenty minutes later we had downstairs AC! Now for trouble-shooting outside for System 2. He got his ladder and fifteen minutes later he’d isolated the problem as a faulty dual capacitor. He had a new one in his truck! And twenty minutes later we had AC throughout the rest of the home. Nicholas offered to help close all the windows that remained open. I refused but I only share this because I want you to appreciate what a class-act this professional was in every way. He said that he was just doing his job and that anyone else on call would have done the same. The next morning I had a very reasonable invoice emailed to me. Carolina Custom Air gets an A+ in my book!
- Great customer service at a fair price! Service members Daniel and Adrian did an amazing job! They arrived and diagnosed the issue in a timely fashion. Issue was repaired after hours and with professionalism. I highly recommend Carolina Custom Air.
- Have used Carolina Custom Air for many many years. They are always responsive, come when they say they will and keep our units in good working order. Cedric came yesterday and did a great job getting us back up and running. Highly recommend!
- We have been using Carolina Custom for our properties as well as all of our clients' properties for almost 7 years. They are THE best! Today, Cedrick came out and took care of our issue. He was professional, kind, and efficient.
- This company puts its customers first. My AC went out in July and the temperature was supposed to be in the mid 90s. I am what they call “elderly”, though I don’t like to think of myself as such. Anyhow, these guys worked and were able to put in a new air conditioner within a day. The people i... Read More
- Flooded HVAC had someone out in less than 24hrs (I called at 7pm on Father’s Day so no worries there) both the lady on the phone & the tech were super sweet & professional. The tech was honest & thorough. 10/10 highly recommend
