HVAC Company Reviews

Here are just a few of the many great 5 star reviews we get from our customers in Charleston, SC, and the surrounding areas.

 

We want to thank Mitsubishi for making us outstanding contractor of the month for July 2020!

Five Star.fw
I am very pleased with Carolina Custom Air! My family and I had been five days without AC because my warranty company was hard to reach, then unresponsive and then slow to act. So, with their permission and the recommendation of my former real estate agent, I called Carolina Custom Air directly on Tuesday mid-morning. The customer service agent I spoke with could not have been more accommodating and helpful. Ultimately, Nicholas, the on-call HVAC expert was assigned the job and I was told that he had a very full schedule but that he could make it to my home after hours. Nicholas got there at 9:35 pm. He had already done 11 jobs that day and had three more after mine! His attitude was great anyway. He was a real can-do guy and his smarts and experience were on display. We tiptoed and whispered through the sleeping house. He climbed into the attic area where the systems were located. Twenty minutes later we had downstairs AC! Now for trouble-shooting outside for System 2. He got his ladder and fifteen minutes later he’d isolated the problem as a faulty dual capacitor. He had a new one in his truck! And twenty minutes later we had AC throughout the rest of the home. Nicholas offered to help close all the windows that remained open. I refused but I only share this because I want you to appreciate what a class-act this professional was in every way. He said that he was just doing his job and that anyone else on call would have done the same. The next morning I had a very reasonable invoice emailed to me. Carolina Custom Air gets an A+ in my book!


  • Carolina Custom Air installed a new Trane split heat pump system in our home in May 2021 to replace a failing Lennox split heat pump system. They listened to some concerns we had with temperature control in our master bedroom and determined a solution, which included reworking some of our ducting at... Read More
  • Justin came out today to look at my system that was not working at all. He had to do some rewiring, water removal, and the list goes on. He was so plesant and professional. All of this-here over an hour for a very reasonable price. I would highly recommend.
  • As always, Patrick and his team a great. They are the only folks I use and have been using for over 10yrs. I highly recommend them.
  • Everything about this company has been wonderful. Scheduling is quick and easy and the customer service is exceptional. Adam came out to clean and check our two split units and he did a phenomenal job. He was professional and thorough and even took the time to explain how the units worked and how I ... Read More
  • I got a brand new trane split unit installed by this company 2 years ago. Initially the brand new unit would not work because there was a recall on the part I was told. Had to wait a week before my brand new unit could be repaired to work properly, with no air. A year later had to call to be fixed ... Read More

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