Customer Reviews – See What Our Clients Say About Us
Here are just a few of the many great 5 star reviews we get from our customers in Charleston, SC, and the surrounding areas.
We want to thank Mitsubishi for making us outstanding contractor of the month for July 2020!
I am very pleased with Carolina Custom Air! My family and I had been five days without AC because my warranty company was hard to reach, then unresponsive and then slow to act. So, with their permission and the recommendation of my former real estate agent, I called Carolina Custom Air directly on Tuesday mid-morning. The customer service agent I spoke with could not have been more accommodating and helpful. Ultimately, Nicholas, the on-call HVAC expert was assigned the job and I was told that he had a very full schedule but that he could make it to my home after hours. Nicholas got there at 9:35 pm. He had already done 11 jobs that day and had three more after mine! His attitude was great anyway. He was a real can-do guy and his smarts and experience were on display. We tiptoed and whispered through the sleeping house. He climbed into the attic area where the systems were located. Twenty minutes later we had downstairs AC! Now for trouble-shooting outside for System 2. He got his ladder and fifteen minutes later he’d isolated the problem as a faulty dual capacitor. He had a new one in his truck! And twenty minutes later we had AC throughout the rest of the home. Nicholas offered to help close all the windows that remained open. I refused but I only share this because I want you to appreciate what a class-act this professional was in every way. He said that he was just doing his job and that anyone else on call would have done the same. The next morning I had a very reasonable invoice emailed to me. Carolina Custom Air gets an A+ in my book!
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Carolina Custom was absolutely wonderful! The techs are very professional, well mannered and on time! Ive never been disappointed! I’ve had them out twice in the last two months, once for my office and then for our home! Always happy with the outcome! Highly recommend CCA. Thanks to James wells an... Read More
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Peyton Lindsay was our technician today and he did a great job again this time! He has been here before and knows his way around our house and system. He is very professional and friendly and he and Carolina Custom Air are keeping our system running great! We have been thrilled with Carolina Custo... Read More
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We’ve been customers of Carolina Custom Air since 2009. They are very responsive for scheduling. The technicians are very knowledgeable and professional. They always go above and beyond to check our heating and air system to diagnose any issues and make sure everything is working properly. Wes was... Read More
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Gabe and his team did an excellent job. They were respectful and knowledgeable, and kept us updated with their progress throughout the day. Thanks to all the staff in responding to our need and for their professionalism.
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Curtis Rhodes and Gabe Fry Need to be complimented for their great customer service. Both went over and above letting us know what was being done. And what to expect with our new air conditioner. Will recommend your company. Was unable to post on https:// address. For both these fellows. Thank you, ... Read More
