Customer Reviews – See What Our Clients Say About Us

Jamal came out today to do my scheduled maintenance. He did some repair work for me about 18 months ago. Each time he shows up on time, is very knowledgeable and takes time to explain what is going on for me. I like to understand what is going on and he is great about explaining it in a way I can understand. Today he had an assistant he was training and they worked very well together. I have 3 units and over the years have worked with several technicians as well as spoke on the phone to their supervisor Ray. They have all been great. You can also text now to get appointment and I find this very convenient. I think you may pay a little more for service with this very professional company, but having worked with several local companies over the last 20 years, I think it is well worth the extra money. Read Less

Lamar showed up with a smile on his face and an abundance of energy, He first listened to our needs and thoughts., He then explained in a quick but thorough manner what he was going to do. It was clear to me he understood the technology and the what needed to be done. He was focused on the job and worked his way through the process. One of the best service representatives in the business. He is welcome to visit our home again. Read Less

Since writing my original review, I used Carolina Custom Air to replace my entire HVAC system with a new Trane Premier System. Accordingly, on 9/23/25 the Technicians showed up at 8AM and commenced laying down heavy canvas on all the interior floors they would use to access the furnace and evaporator coil in the attic. They used a hand truck to bring the outdoor unit to the concrete pad after removing the old unit . Together, Zack Watson, Carlos Gregorio, and Caleb Burley worked together as true professionals. Other crew who I believe was a supervisor also participated. Their work was exemplary and they not only instructed us on the use of the new high tech thermostat and phone app that allows control of the system, but also cleaned up so there was no sign of the vast amount of work that had been done. The salesman, John Nagy, was also exceptional, and gave me many options and price points on different systems. Their warranty that works in concert with having a maintenance contract with them is exceptional and exceeds the manufacturers. I can confidently recommend Carolina Custom Air to anyone in need of a HVAC company. They are true professionals, very personable, extremely knowledgeable, and exceptionally polite. Johnathan Schneider from Carolina Custom Air came out to determine why my air conditioning stopped working. After several tests he determined it was the compressor. He was very professional and showed me the evidence with thermal imaging and electronic testing. It wasn't pleasant news, but Johnathan was very pleasant and helpful. He made arrangements for a sales representative to contact me, which was done. I am a recent maintenance customer of Carolina Custom Air and have had to use them twice already. On each occasion their technicians have been exemplary. I can confidently recommend them to anyone seeking a very professional HVAC company. Read Less

Jamal was great, professional, and friendly. Since Carolina custom air was bought out by Ace Hardware, the customer service is not quite as friendly as before,… But still the best around. I have used them for several years and had them put in my AC two years ago. As I said, I think they’re the best around and will continue to use them. Read Less