Customer Reviews – See What Our Clients Say About Us
Here are just a few of the many great 5 star reviews we get from our customers in Charleston, SC, and the surrounding areas.
We want to thank Mitsubishi for making us outstanding contractor of the month for July 2020!
I am very pleased with Carolina Custom Air! My family and I had been five days without AC because my warranty company was hard to reach, then unresponsive and then slow to act. So, with their permission and the recommendation of my former real estate agent, I called Carolina Custom Air directly on Tuesday mid-morning. The customer service agent I spoke with could not have been more accommodating and helpful. Ultimately, Nicholas, the on-call HVAC expert was assigned the job and I was told that he had a very full schedule but that he could make it to my home after hours. Nicholas got there at 9:35 pm. He had already done 11 jobs that day and had three more after mine! His attitude was great anyway. He was a real can-do guy and his smarts and experience were on display. We tiptoed and whispered through the sleeping house. He climbed into the attic area where the systems were located. Twenty minutes later we had downstairs AC! Now for trouble-shooting outside for System 2. He got his ladder and fifteen minutes later he’d isolated the problem as a faulty dual capacitor. He had a new one in his truck! And twenty minutes later we had AC throughout the rest of the home. Nicholas offered to help close all the windows that remained open. I refused but I only share this because I want you to appreciate what a class-act this professional was in every way. He said that he was just doing his job and that anyone else on call would have done the same. The next morning I had a very reasonable invoice emailed to me. Carolina Custom Air gets an A+ in my book!
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We had an issue with a mini split that was installed by a different company but we called Carolina Custom Air to service it because we were so pleased with some installation work they did for us last year. Dominique Williams was the Technician that did our work today and he was an absolute pleasure ... Read More
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Dominique Williams was our Technician today. He provided outstanding customer service. He posses a skill that so many technical folks do not. The ability to listen. He listened to understand our issues before prescribing any solution. And, once we agreed with his prescription he took care of th... Read More
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Mike Craven was awesome. He quickly resolved my issue and explained everything in detail. He even accepted a call from me later with a question I had for him. Great to have him on your crew
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Our service techs Blake and Ella were amazing! They tag teamed and troubleshooted a long standing issue and resolved it. The entire team including Andy helped resolve our issues and restored our faith in our investment decision. Great team effort.
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Another great experience with Carolina Custom Air! Communication was wonderful. Their text system is amazing and made booking super easy. Our technician, Oscar Rodriguez, was awesome. He came out on a weekend afternoon, which was unexpected but greatly appreciated. A few days later, we had a comple... Read More
