HVAC Company Reviews
Here are just a few of the many great 5 star reviews we get from our customers in Charleston, SC, and the surrounding areas.
We want to thank Mitsubishi for making us outstanding contractor of the month for July 2020!
I am very pleased with Carolina Custom Air! My family and I had been five days without AC because my warranty company was hard to reach, then unresponsive and then slow to act. So, with their permission and the recommendation of my former real estate agent, I called Carolina Custom Air directly on Tuesday mid-morning. The customer service agent I spoke with could not have been more accommodating and helpful. Ultimately, Nicholas, the on-call HVAC expert was assigned the job and I was told that he had a very full schedule but that he could make it to my home after hours. Nicholas got there at 9:35 pm. He had already done 11 jobs that day and had three more after mine! His attitude was great anyway. He was a real can-do guy and his smarts and experience were on display. We tiptoed and whispered through the sleeping house. He climbed into the attic area where the systems were located. Twenty minutes later we had downstairs AC! Now for trouble-shooting outside for System 2. He got his ladder and fifteen minutes later he’d isolated the problem as a faulty dual capacitor. He had a new one in his truck! And twenty minutes later we had AC throughout the rest of the home. Nicholas offered to help close all the windows that remained open. I refused but I only share this because I want you to appreciate what a class-act this professional was in every way. He said that he was just doing his job and that anyone else on call would have done the same. The next morning I had a very reasonable invoice emailed to me. Carolina Custom Air gets an A+ in my book!
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I highly recommend Carolina Custom Air. Prior to contacting Carolina Custom Air, I had two other companies troubleshoot my air conditioning unit and advised me to install a new unit to replace my seven year old air conditioner. Carolina Custom Air was able to service me over the July 4th holiday pe... Read More
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Carolina Custom Air was very professional through service calls and a repair on a blower motor and all of the technicians are very professional and did a great job very much appreciated. This particular review is for Morgan did the final installation but all very good again much appreciated. I also... Read More
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Good experience with Carolina Custom Air. Technicians were very knowledgeable, doing excellent quality work, staying with the job until it was finished. A portable unit was brought in to help with our comfort until installation was completed. Highly recommend them!!
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This company had a great response time from their website. Within 20 minutes and it was well after working hours. I was able to get a technician at my home within 36hours. The technician was knowledgeable and courteous. I explained the issue and he fixed the problem within 30 minutes. Extremely sat... Read More
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I recently had a complete system failure of my air conditioning, and Carolina Custom Air was not only the most responsive company, but the more reasonably priced alternative and was able to get me back up and running within a week. The team that did the installation was professional, friendly, and ... Read More
