Customer Reviews – See What Our Clients Say About Us
Here are just a few of the many great 5 star reviews we get from our customers in Charleston, SC, and the surrounding areas.
We want to thank Mitsubishi for making us outstanding contractor of the month for July 2020!
I am very pleased with Carolina Custom Air! My family and I had been five days without AC because my warranty company was hard to reach, then unresponsive and then slow to act. So, with their permission and the recommendation of my former real estate agent, I called Carolina Custom Air directly on Tuesday mid-morning. The customer service agent I spoke with could not have been more accommodating and helpful. Ultimately, Nicholas, the on-call HVAC expert was assigned the job and I was told that he had a very full schedule but that he could make it to my home after hours. Nicholas got there at 9:35 pm. He had already done 11 jobs that day and had three more after mine! His attitude was great anyway. He was a real can-do guy and his smarts and experience were on display. We tiptoed and whispered through the sleeping house. He climbed into the attic area where the systems were located. Twenty minutes later we had downstairs AC! Now for trouble-shooting outside for System 2. He got his ladder and fifteen minutes later he’d isolated the problem as a faulty dual capacitor. He had a new one in his truck! And twenty minutes later we had AC throughout the rest of the home. Nicholas offered to help close all the windows that remained open. I refused but I only share this because I want you to appreciate what a class-act this professional was in every way. He said that he was just doing his job and that anyone else on call would have done the same. The next morning I had a very reasonable invoice emailed to me. Carolina Custom Air gets an A+ in my book!
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We had Carolina custom air come out as a second opinion to another vendor who told me it would be $30,000 to replace our AC unit and $7000 to repair. Carolina custom air came in. They did a throw inspection and told me that they would not be able to quote me a new unit. Another team would have to co... Read More
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Prompt, professional and honest diagnosis of our Trane unit. Service Tech Matt Silecchia is personable and polite . A very positive experience.
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Jamal came out today to do my scheduled maintenance. He did some repair work for me about 18 months ago. Each time he shows up on time, is very knowledgeable and takes time to explain what is going on for me. I like to understand what is going on and he is great about explaining it in a way I can ... Read More
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Lamar showed up with a smile on his face and an abundance of energy, He first listened to our needs and thoughts., He then explained in a quick but thorough manner what he was going to do. It was clear to me he understood the technology and the what needed to be done. He was focused on the job and w... Read More
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Jamal was great, professional, and friendly. Since Carolina custom air was bought out by Ace Hardware, the customer service is not quite as friendly as before,… But still the best around. I have used them for several years and had them put in my AC two years ago. As I said, I think they’re the b... Read More
