HVAC Company Reviews

Here are just a few of the many great 5 star reviews we get from our customers in Charleston, SC, and the surrounding areas.

 

We want to thank Mitsubishi for making us outstanding contractor of the month for July 2020!

Five Star.fw
I am very pleased with Carolina Custom Air! My family and I had been five days without AC because my warranty company was hard to reach, then unresponsive and then slow to act. So, with their permission and the recommendation of my former real estate agent, I called Carolina Custom Air directly on Tuesday mid-morning. The customer service agent I spoke with could not have been more accommodating and helpful. Ultimately, Nicholas, the on-call HVAC expert was assigned the job and I was told that he had a very full schedule but that he could make it to my home after hours. Nicholas got there at 9:35 pm. He had already done 11 jobs that day and had three more after mine! His attitude was great anyway. He was a real can-do guy and his smarts and experience were on display. We tiptoed and whispered through the sleeping house. He climbed into the attic area where the systems were located. Twenty minutes later we had downstairs AC! Now for trouble-shooting outside for System 2. He got his ladder and fifteen minutes later he’d isolated the problem as a faulty dual capacitor. He had a new one in his truck! And twenty minutes later we had AC throughout the rest of the home. Nicholas offered to help close all the windows that remained open. I refused but I only share this because I want you to appreciate what a class-act this professional was in every way. He said that he was just doing his job and that anyone else on call would have done the same. The next morning I had a very reasonable invoice emailed to me. Carolina Custom Air gets an A+ in my book!


  • First Google review I have written but I had too as the service Joe at Carolina Custom Air provided was above and beyond. Not only did he diagnose the right issue (even with me leading him astray at first), he took time to educate me as well as update an issue that will prevent further complications... Read More
  • We had both our upstairs attic and outside HVAC units replaced. Can’t speak enough praise on how respectful the team was. In addition, their cleanup after was amazing. It was evident this team cared about their customers. We also had a fence and bushes surrounding our outside unit they were able ... Read More
  • Jason was incredibly professional, knowledgeable and personal. I was most impressed with how thorough he was in performing the work as well as explaining any problems he encountered with our HVAC systems and what needed to be done to fix them. Very reliable and trustworthy!
  • We had a new HVAC unit installed through Carolina Custom Air. A smooth process from beginning to end. Everyone from the receptionist to the scheduler to the installers were polite and professional. They scheduled the installation in a very timely manner, installed the unit in a timely manner, and qu... Read More
  • Mel our technician did an excellent job in doing our maintenance of our two systems and humidifier. He was very diligent and identified several areas that need to be addressed ( blower wheel and condenser coil cleaning was recommended). We were clients of Carolina Custom Air at our prior house and a... Read More

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