Customer Reviews – See What Our Clients Say About Us

Here are just a few of the many great 5 star reviews we get from our customers in Charleston, SC, and the surrounding areas.

 

We want to thank Mitsubishi for making us outstanding contractor of the month for July 2020!

Five Star.fw
I am very pleased with Carolina Custom Air! My family and I had been five days without AC because my warranty company was hard to reach, then unresponsive and then slow to act. So, with their permission and the recommendation of my former real estate agent, I called Carolina Custom Air directly on Tuesday mid-morning. The customer service agent I spoke with could not have been more accommodating and helpful. Ultimately, Nicholas, the on-call HVAC expert was assigned the job and I was told that he had a very full schedule but that he could make it to my home after hours. Nicholas got there at 9:35 pm. He had already done 11 jobs that day and had three more after mine! His attitude was great anyway. He was a real can-do guy and his smarts and experience were on display. We tiptoed and whispered through the sleeping house. He climbed into the attic area where the systems were located. Twenty minutes later we had downstairs AC! Now for trouble-shooting outside for System 2. He got his ladder and fifteen minutes later he’d isolated the problem as a faulty dual capacitor. He had a new one in his truck! And twenty minutes later we had AC throughout the rest of the home. Nicholas offered to help close all the windows that remained open. I refused but I only share this because I want you to appreciate what a class-act this professional was in every way. He said that he was just doing his job and that anyone else on call would have done the same. The next morning I had a very reasonable invoice emailed to me. Carolina Custom Air gets an A+ in my book!


  • It was a great visit. The guys were professional and closed the doors behind them immediately as our air conditioning is not working to capacity. They thoroughly checked everything and actually stayed until 9 PM. I appreciate their efforts, however, I have to buy a whole new system.
  • The team at Carolina Custom Air was always professional and kind. They valued me as a customer and truly wanted me to be happy with their work. When I raised concerns about my installation they listened and responded in a timely manner. No one ever treated me like I was being a bother. We will defin... Read More
  • Mel was quick and efficient in finding the issue and giving us the available options. He was diligent and thorough in answering questions. He coordinated further assistance the same day to make the decisions necessary quickly. Would highly recommend
  • Incredible experience! Our air was out the day before a major holiday. Carolina Custom Air literally had Johnathan out within hours. Our air was working within 60 minutes and we were only charged $100. We are changing over to this company for our yearly service.
  • I just got my air conditioning restored thanks to the excellent work done by Jonathan. He diagnosed the issue quickly and made the repair immediately. He explained the problem so that I could easily understand what needed to be done and then took care of it. I was impressed by the professionalism ex... Read More

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