HVAC Company Reviews

Here are just a few of the many great 5 star reviews we get from our customers in Charleston, SC, and the surrounding areas.

 

We want to thank Mitsubishi for making us outstanding contractor of the month for July 2020!

Five Star.fw
I am very pleased with Carolina Custom Air! My family and I had been five days without AC because my warranty company was hard to reach, then unresponsive and then slow to act. So, with their permission and the recommendation of my former real estate agent, I called Carolina Custom Air directly on Tuesday mid-morning. The customer service agent I spoke with could not have been more accommodating and helpful. Ultimately, Nicholas, the on-call HVAC expert was assigned the job and I was told that he had a very full schedule but that he could make it to my home after hours. Nicholas got there at 9:35 pm. He had already done 11 jobs that day and had three more after mine! His attitude was great anyway. He was a real can-do guy and his smarts and experience were on display. We tiptoed and whispered through the sleeping house. He climbed into the attic area where the systems were located. Twenty minutes later we had downstairs AC! Now for trouble-shooting outside for System 2. He got his ladder and fifteen minutes later he’d isolated the problem as a faulty dual capacitor. He had a new one in his truck! And twenty minutes later we had AC throughout the rest of the home. Nicholas offered to help close all the windows that remained open. I refused but I only share this because I want you to appreciate what a class-act this professional was in every way. He said that he was just doing his job and that anyone else on call would have done the same. The next morning I had a very reasonable invoice emailed to me. Carolina Custom Air gets an A+ in my book!


  • Carolina Custom Air installed our HVAC system at a new home we built 2 years ago. They did a great job and their service has continued to be excellent as we have also had them perform periodic maintenance. They are easy to reach and quick to respond, awesome when you need help with your HVAC syste... Read More
  • Have used Carolina Custom Air for many many years. They are always responsive, come when they say they will and keep our units in good working order. Cedric came yesterday and did a great job getting us back up and running. Highly recommend!
  • We have always been very happy with Carolina Custom Air, your reliability, friendliness and effectiveness of your office staff has always been is outstanding. Coincidentally, two weeks ago, we were faced with the replacement of the HVAC unit in our rental property AND the replacement of the coil in... Read More
  • Great customer service at a fair price! Service members Daniel and Adrian did an amazing job! They arrived and diagnosed the issue in a timely fashion. Issue was repaired after hours and with professionalism. I highly recommend Carolina Custom Air.
  • We have been using Carolina Custom for our properties as well as all of our clients' properties for almost 7 years. They are THE best! Today, Cedrick came out and took care of our issue. He was professional, kind, and efficient.

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