HVAC Company Reviews
Here are just a few of the many great 5 star reviews we get from our customers in Charleston, SC, and the surrounding areas.
We want to thank Mitsubishi for making us outstanding contractor of the month for July 2020!
I am very pleased with Carolina Custom Air! My family and I had been five days without AC because my warranty company was hard to reach, then unresponsive and then slow to act. So, with their permission and the recommendation of my former real estate agent, I called Carolina Custom Air directly on Tuesday mid-morning. The customer service agent I spoke with could not have been more accommodating and helpful. Ultimately, Nicholas, the on-call HVAC expert was assigned the job and I was told that he had a very full schedule but that he could make it to my home after hours. Nicholas got there at 9:35 pm. He had already done 11 jobs that day and had three more after mine! His attitude was great anyway. He was a real can-do guy and his smarts and experience were on display. We tiptoed and whispered through the sleeping house. He climbed into the attic area where the systems were located. Twenty minutes later we had downstairs AC! Now for trouble-shooting outside for System 2. He got his ladder and fifteen minutes later he’d isolated the problem as a faulty dual capacitor. He had a new one in his truck! And twenty minutes later we had AC throughout the rest of the home. Nicholas offered to help close all the windows that remained open. I refused but I only share this because I want you to appreciate what a class-act this professional was in every way. He said that he was just doing his job and that anyone else on call would have done the same. The next morning I had a very reasonable invoice emailed to me. Carolina Custom Air gets an A+ in my book!
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Everything about this company has been wonderful. Scheduling is quick and easy and the customer service is exceptional. Adam came out to clean and check our two split units and he did a phenomenal job. He was professional and thorough and even took the time to explain how the units worked and how I ... Read More
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Hands down the best HVAC company in the area. We are very impressed with their professionalism and customer service. We highly recommend them.
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Awesome work ethic. Listens to what the customer wants and delivers for a reasonable price.
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UPDATE: The company resolved the issue on charges, so I am very satisfied. Thanks for good customer service. I agree with others about the crew. They seem to be very knowledgeable about the Trane system and they are pleasant to deal with. The flat rate billing is what upset me. I was told and agr... Read More
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My daughter and I were very impressed with the technician who serviced our HVAC. Since installation by another company six years ago it has been nothing but a headache. He found the problem, fixed it and it is running great now. Highly recommended!!!
