HVAC Company Reviews
Here are just a few of the many great 5 star reviews we get from our customers in Charleston, SC, and the surrounding areas.
We want to thank Mitsubishi for making us outstanding contractor of the month for July 2020!
I am very pleased with Carolina Custom Air! My family and I had been five days without AC because my warranty company was hard to reach, then unresponsive and then slow to act. So, with their permission and the recommendation of my former real estate agent, I called Carolina Custom Air directly on Tuesday mid-morning. The customer service agent I spoke with could not have been more accommodating and helpful. Ultimately, Nicholas, the on-call HVAC expert was assigned the job and I was told that he had a very full schedule but that he could make it to my home after hours. Nicholas got there at 9:35 pm. He had already done 11 jobs that day and had three more after mine! His attitude was great anyway. He was a real can-do guy and his smarts and experience were on display. We tiptoed and whispered through the sleeping house. He climbed into the attic area where the systems were located. Twenty minutes later we had downstairs AC! Now for trouble-shooting outside for System 2. He got his ladder and fifteen minutes later he’d isolated the problem as a faulty dual capacitor. He had a new one in his truck! And twenty minutes later we had AC throughout the rest of the home. Nicholas offered to help close all the windows that remained open. I refused but I only share this because I want you to appreciate what a class-act this professional was in every way. He said that he was just doing his job and that anyone else on call would have done the same. The next morning I had a very reasonable invoice emailed to me. Carolina Custom Air gets an A+ in my book!
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Lamar, my technician from Carolina air went above and beyond as he checked out everything took photos showed them to me of my entire HVAC system answered my questions about the thermostat and explained everything. I feel this is a plus service. Very personable very professional sent me a photo of hi... Read More
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Best in the game. If you have a AC or heat issue pick them. I was so impressed on the quality and speed to resolve the issue. I had the pleasure with working with Morgan, He is a true professional and knows his craft. He went above and beyond to make sure everything was perfect. These days it’s h... Read More
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We had joined this company to get under contract in case something happened to our air conditioner. We were called to schedule routine maintenance and the technician who came here admitted to me he had broke some thing while attempting to maintain upstairs by the AC unit (I am not well-versed in ter... Read More
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He showed up early. Very pleasant and respectful. Spent a good of time on my unit to ensure everything was working well and stated it was a good unit and a long life to it. Very comforting. Reliable and trustworthy. Worth it!
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Such an unorganized business. Treating employees like they are nothing. Firing people without actual probable cause. There are better business for air condition. Do not recommend this one. Technicians are great but The managers are horrible.
