HVAC Company Reviews
Here are just a few of the many great 5 star reviews we get from our customers in Charleston, SC, and the surrounding areas.
We want to thank Mitsubishi for making us outstanding contractor of the month for July 2020!
I am very pleased with Carolina Custom Air! My family and I had been five days without AC because my warranty company was hard to reach, then unresponsive and then slow to act. So, with their permission and the recommendation of my former real estate agent, I called Carolina Custom Air directly on Tuesday mid-morning. The customer service agent I spoke with could not have been more accommodating and helpful. Ultimately, Nicholas, the on-call HVAC expert was assigned the job and I was told that he had a very full schedule but that he could make it to my home after hours. Nicholas got there at 9:35 pm. He had already done 11 jobs that day and had three more after mine! His attitude was great anyway. He was a real can-do guy and his smarts and experience were on display. We tiptoed and whispered through the sleeping house. He climbed into the attic area where the systems were located. Twenty minutes later we had downstairs AC! Now for trouble-shooting outside for System 2. He got his ladder and fifteen minutes later he’d isolated the problem as a faulty dual capacitor. He had a new one in his truck! And twenty minutes later we had AC throughout the rest of the home. Nicholas offered to help close all the windows that remained open. I refused but I only share this because I want you to appreciate what a class-act this professional was in every way. He said that he was just doing his job and that anyone else on call would have done the same. The next morning I had a very reasonable invoice emailed to me. Carolina Custom Air gets an A+ in my book!
Carolina Custom Air installed a new Trane split heat pump system in our home in May 2021 to replace a failing Lennox split heat pump system. They listened to some concerns we had with temperature control in our master bedroom and determined a solution, which included reworking some of our ducting at... Read More
Justin came out today to look at my system that was not working at all. He had to do some rewiring, water removal, and the list goes on. He was so plesant and professional. All of this-here over an hour for a very reasonable price. I would highly recommend.
We have been a customer under service contract for the last 3 years. They have serviced the systems spring and fall for those years. During that time we have call for service several times on the new system. Some days we turn the heat up or cool down in the morning and it would not go on for several... Read More
As always, Patrick and his team a great. They are the only folks I use and have been using for over 10yrs. I highly recommend them.
I had a new system installed in the spring of 2021. At about $10,000.00. The AC and fan worked fine until I noticed that there were water stains in the ceiling in the Dining room. Three different times they came out , Charging me to come till The owner of the company was called and someone finally ... Read More