Customer Reviews – See What Our Clients Say About Us
Here are just a few of the many great 5 star reviews we get from our customers in Charleston, SC, and the surrounding areas.
We want to thank Mitsubishi for making us outstanding contractor of the month for July 2020!
I am very pleased with Carolina Custom Air! My family and I had been five days without AC because my warranty company was hard to reach, then unresponsive and then slow to act. So, with their permission and the recommendation of my former real estate agent, I called Carolina Custom Air directly on Tuesday mid-morning. The customer service agent I spoke with could not have been more accommodating and helpful. Ultimately, Nicholas, the on-call HVAC expert was assigned the job and I was told that he had a very full schedule but that he could make it to my home after hours. Nicholas got there at 9:35 pm. He had already done 11 jobs that day and had three more after mine! His attitude was great anyway. He was a real can-do guy and his smarts and experience were on display. We tiptoed and whispered through the sleeping house. He climbed into the attic area where the systems were located. Twenty minutes later we had downstairs AC! Now for trouble-shooting outside for System 2. He got his ladder and fifteen minutes later he’d isolated the problem as a faulty dual capacitor. He had a new one in his truck! And twenty minutes later we had AC throughout the rest of the home. Nicholas offered to help close all the windows that remained open. I refused but I only share this because I want you to appreciate what a class-act this professional was in every way. He said that he was just doing his job and that anyone else on call would have done the same. The next morning I had a very reasonable invoice emailed to me. Carolina Custom Air gets an A+ in my book!
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We had an issue with a mini split that was installed by a different company but we called Carolina Custom Air to service it because we were so pleased with some installation work they did for us last year. Dominique Williams was the Technician that did our work today and he was an absolute pleasure ... Read More
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We had routine maintenance, Roderick was our tech, who was not only very professional, but polite and friendly, which means a lot in my book! He not only did his job thoroughly, but answered our questions, which taught us some things about our unit, now we know! Thank you Roderick! And thank you to ... Read More
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I called late Friday afternoon and was able to schedule an appointment. No recoding; I reached out to a live peraon!! Then Mike Craven showed up while I was not home but was able to return later that afternoon. He quickly diagnosed the problem, explained it to me and had it fixed quickly! He was p... Read More
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Keith was great. Super courteous and careful to ensure he kept things clean in the house during my semi annual service check. He provided a couple recommendations and thoroughly explained them. Overall great service.
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Another great experience with Carolina Custom Air! Communication was wonderful. Their text system is amazing and made booking super easy. Our technician, Oscar Rodriguez, was awesome. He came out on a weekend afternoon, which was unexpected but greatly appreciated. A few days later, we had a comple... Read More
