Customer Reviews – See What Our Clients Say About Us
Here are just a few of the many great 5 star reviews we get from our customers in Charleston, SC, and the surrounding areas.
We want to thank Mitsubishi for making us outstanding contractor of the month for July 2020!
I am very pleased with Carolina Custom Air! My family and I had been five days without AC because my warranty company was hard to reach, then unresponsive and then slow to act. So, with their permission and the recommendation of my former real estate agent, I called Carolina Custom Air directly on Tuesday mid-morning. The customer service agent I spoke with could not have been more accommodating and helpful. Ultimately, Nicholas, the on-call HVAC expert was assigned the job and I was told that he had a very full schedule but that he could make it to my home after hours. Nicholas got there at 9:35 pm. He had already done 11 jobs that day and had three more after mine! His attitude was great anyway. He was a real can-do guy and his smarts and experience were on display. We tiptoed and whispered through the sleeping house. He climbed into the attic area where the systems were located. Twenty minutes later we had downstairs AC! Now for trouble-shooting outside for System 2. He got his ladder and fifteen minutes later he’d isolated the problem as a faulty dual capacitor. He had a new one in his truck! And twenty minutes later we had AC throughout the rest of the home. Nicholas offered to help close all the windows that remained open. I refused but I only share this because I want you to appreciate what a class-act this professional was in every way. He said that he was just doing his job and that anyone else on call would have done the same. The next morning I had a very reasonable invoice emailed to me. Carolina Custom Air gets an A+ in my book!
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Peyton Lindsay was our technician today and he did a great job again this time! He has been here before and knows his way around our house and system. He is very professional and friendly and he and Carolina Custom Air are keeping our system running great! We have been thrilled with Carolina Custo... Read More
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It was a great visit. The guys were professional and closed the doors behind them immediately as our air conditioning is not working to capacity. They thoroughly checked everything and actually stayed until 9 PM. I appreciate their efforts, however, I have to buy a whole new system.
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From start to finish the entire experience (from detailed recommendations to installation) dealing with Carolina Custom Air was a pleasure. The installers were very professional, knowledgeable and courteous. I can’t recommend them highly enough. A class act!
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I just got my air conditioning restored thanks to the excellent work done by Jonathan. He diagnosed the issue quickly and made the repair immediately. He explained the problem so that I could easily understand what needed to be done and then took care of it. I was impressed by the professionalism ex... Read More
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If I could give more than five stars, I would. Jamal Watkins was the technician that came out to our home for a second opinion check on an HVAC unit. He was kind, professional and has a great personality! He saved us $2,500 which is what the first company quoted us because we didn't need the part a... Read More
