HVAC Company Reviews

Here are just a few of the many great 5 star reviews we get from our customers in Charleston, SC, and the surrounding areas.

Jonathan Bacon
Jonathan Bacon
19:09 30 Oct 19
I want to start by saying J.T. is by far the best tech you have. We have been getting maintenance for three years now and somehow all of your techs missed we did not have a door on our unit. After 6 visits he was the first who noticed, and as a home owner we were mad that we were being charged 400$ to clean something that should have been spotted on the maintenance before the 6th visit. Not only did he listen and understand the frustration we were having, he also called to the powers that be to try and make this right by us and they did. He explains everything thoroughly and in a way that makes sense and let’s us know what he sees. The others just said your all good and left. JT really does deserve a raise or a promotion. He is not only good and through at his job, he also displays the best customer service skills, which the rest of the employees need to do way better at. It’s to the point JT is the only tech you have that we want to schedule now, because he has been the first in 3 years to do their job.
Susan Eschenbacher
Susan Eschenbacher
20:53 20 Sep 19
Jason came out to my home on time, clean and neat appearance. Called a co-worker for the part needed and i was up and running in 30 minutes!! Friday afternoon service A #1!!
Amy Spring Milewski
Amy Spring Milewski
18:54 08 Sep 19
Thank you Thank you - for your fast service & Dyllan was such a nice guy - explained everything to me and made sure I actually understood what he was doing. Carolina Custom Air- nice work having such a great guy working for your company!!! I will recommend you guys to anyone who is ever looking for a amazing HVAC company!! 🥶💪🏻🥶💪🏻🥶
Amy Spring Milewski
Amy Spring Milewski
18:54 08 Sep 19
Thank you Thank you - for your fast service & Dyllan was such a nice guy - explained everything to me and made sure I actually understood what he was doing. Carolina Custom Air- nice work having such a great guy working for your company!!! I will recommend you guys to anyone who is ever looking for a amazing HVAC company!! 🥶💪🏻🥶💪🏻🥶
Janelle Allin
Janelle Allin
00:14 08 Sep 19
Dylan did a great job! Very happy with their service.
Bruce Austin
Bruce Austin
15:45 13 Aug 19
Quality and professionalism is what you can expect from Carolina Custom Air. My favorite tech is Nick. He has been out to our home several times and always does great work. The owner Paul has also been to house. He is not afraid to roll-up the sleeves and dive in. If you're happy with your present company that's fine. If you have to think about it then give Carolina Custom Air a call.
Daniel Jewitt
Daniel Jewitt
16:22 01 Aug 19
Very professional company from the top down. Dillon & Matt were prompt, courteous, and efficient with their time. They took the time to explain what the problem was, even showing the bad part. Highly recommend them.
Sean Daniher
Sean Daniher
17:44 08 Jul 19
Brandon was awesome. From the phone call this morning to the early service call - well done. Friendly and fast. Use these people.
William Mitchell
William Mitchell
14:15 08 Jul 19
Technician Brandon was prompt, polite, knowledgeable, and thorough. Was able to service my air conditioning system in a very expeditious manner.
Whitney Lesch
Whitney Lesch
14:44 04 Jul 19
These guys are the best! Always prompt, efficient and thorough. Recommend highly!
Megan Kotliar
Megan Kotliar
22:44 02 Jul 19
He was very respectful and worked in a timely manner. I highly recommend!
Dale Ellison
Dale Ellison
14:13 02 Jul 19
Great service, always on time, polite, they explain everything and repair promptly. Highly Recommend!
Mary Ann Seamon
Mary Ann Seamon
13:34 02 Jul 19
Brandon did a great job! Very professional and friendly as well!
Cheryl Baumann
Cheryl Baumann
14:17 28 Jun 19
Great company, on time and professional!
Jason S. Stanley
Jason S. Stanley
21:27 22 Feb 19
Patrick and his team were great to work with on our new system. We had a 28 year old unit and they came in, evaluated the situation, and designed a two zone set up where there used to be just one. The team was on time, polite, and they left very little evidence behind that they were even there. Patrick also followed up with us three weeks after the install and sent over the necessary paperwork for the rebates.
Layne King Johnson
Layne King Johnson
01:05 06 Nov 18
The owners, the office staff, and the technicians are awesome! This company is top-notch. If you want the job done right, call Carolina Custom Air! They just completed our maintenance work and the technician, Richard, went way and beyond what was required. We have used CCA for many years and trust them! Thanks for taking great care of us! 🙂
Jack of All trades
Jack of All trades
02:16 11 Oct 18
Thermostat on wall just went out!! No power to it, so no AC . And it’s hot!! Carolina Custom Air got there and had it working before the house even got warm. Kudos to them and their team. I highly recommend CCA and wouldn’t use anyone else. Timely, efficient, and techs were very knowledgeable. Thx again
melissa bantle
melissa bantle
20:34 08 Oct 18
We had an emergency with our AC late into the evening and had a technician come out within 30 minutes to diagnose the problem. Although he couldn't fix the issue that evening (specific parts weren't available on the spot), Daniel did everything to make us comfortable until the part was available. He discovered some other issues with our AC while there that we wouldn't have known otherwise. He was very accommodating and kind, end result things were fixed and working better than they had over the past two years living there. I would recommend both the company and technician we had as well as taking advantage of the maintenance program. We also had a good experience with the office staff at Carolina Custom Air
Jonathan Boswell
Jonathan Boswell
13:44 05 Oct 18
The team at CCA were amazing! We were experiencing some moisture issues in our home that seemed to be from our AC. During our initial consultation they were complete and thorough. They clearly explained my options and costs. We decided to replace our entire duct work based on the list of issues. Their crew came in and completed the entire job in less than two days. They were respectful, took care with our home, and left nothing behind to clean up. I highly recommend this company and they will be all I ever use! Thank you CCA!!
N. Itharat
N. Itharat
19:12 27 Aug 18
Prompt, courteous service by skilled, polite technicians. Friendly, helpful office staff that follow-up and make sure the customer is pleased. They want to make HVAC service easy on the customer and do the job correctly the first time. Very thorough work. We have used them for routine maintenance and for a repair. Both jobs were done extremely well. Definitely recommend this company!

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