Customer Reviews – See What Our Clients Say About Us
Here are just a few of the many great 5 star reviews we get from our customers in Charleston, SC, and the surrounding areas.
We want to thank Mitsubishi for making us outstanding contractor of the month for July 2020!
I am very pleased with Carolina Custom Air! My family and I had been five days without AC because my warranty company was hard to reach, then unresponsive and then slow to act. So, with their permission and the recommendation of my former real estate agent, I called Carolina Custom Air directly on Tuesday mid-morning. The customer service agent I spoke with could not have been more accommodating and helpful. Ultimately, Nicholas, the on-call HVAC expert was assigned the job and I was told that he had a very full schedule but that he could make it to my home after hours. Nicholas got there at 9:35 pm. He had already done 11 jobs that day and had three more after mine! His attitude was great anyway. He was a real can-do guy and his smarts and experience were on display. We tiptoed and whispered through the sleeping house. He climbed into the attic area where the systems were located. Twenty minutes later we had downstairs AC! Now for trouble-shooting outside for System 2. He got his ladder and fifteen minutes later he’d isolated the problem as a faulty dual capacitor. He had a new one in his truck! And twenty minutes later we had AC throughout the rest of the home. Nicholas offered to help close all the windows that remained open. I refused but I only share this because I want you to appreciate what a class-act this professional was in every way. He said that he was just doing his job and that anyone else on call would have done the same. The next morning I had a very reasonable invoice emailed to me. Carolina Custom Air gets an A+ in my book!
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Jamaal showed up exactly at noon as promised. I received a call beforehand telling me he was on the way. He introduced himself immediately upon getting out of the van. He was kind, quick to get started on the work at hand, and he told me what he was doing as he worked. He left things looking better ... Read More
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CCA did a fine job! Curtis Rhodes and Morgan solved a very complex, ongoing problem in short order. Couldn't be more pleased. As well, every person that answers the phone is super friendly. Communication to the customer is excellent as well. You get far more updates than you would expect. Well... Read More
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Josh was amazing! Very knowledgeable and helpful. Customer service isn't what it used to be, but Carolina Custom has some great people working for them. Thank you so much for sending someone out so quickly, in what is your busiest time of the year!
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Andrew was very impressive with his advanced home air conditioning diagnostic capabilities , as well as his efficiency in repairing our non functioning air conditioning system immediately par none to my experience in these problems , and his repairs that he took on like a surgeon got my family back ... Read More
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We had an awesome experience with Carolina Custom Air. AJ & his team did a wonderful job installing our new HVAC unit on Friday and so far everything has been working great. He was extremely diligent, straightforward, and efficient. He let us know every step of the process and even checked out our b... Read More
