HVAC Company Reviews

Carolina Custom Air is top notch. They have installed entire HVACs in new construction for me and have also done maintenance and repairs at another property. I have used them for 7 years. I have found them to be honest, reliable, punctual, reasonably priced, expert diagnosis and work, high quality, everything you could ask for in an HVAC company. I doubt there is anyone better in the Charleston area. Read Less

Carolina Custom was extremely efficient and prompt in addressing our AC problem. Within hours of our call to their office, our AC defective parts were replaced and our AC was running again! Since the outside temperature was 90 degrees, we definitely appreciated the level of service we were provided. Read Less

I was most impressed from the moment the owner of the company came to my house and check the ductwork in the attic to see what needed to be done. He checked it out and explain to me what had to be done to correct the problem as he was very professional explain things in simple terms not trying to use words over your head and every question I had he answered fully. When the technicians showed up to do the repair work they also explain step-by-step what they were going to do and how they were going to do it. I was most impressed with their knowledge and down to earth exclamations. And I was quite surprised they could do the work without turning the air conditioning being turned off and because of that I was able to stay in my house while this work was being done. They finish the work in a timely fashion and I don’t think this house has ever been this cool from the day I had the unit put in 7 years ago. And now I can keep the air on a higher number and the house stays perfectly at the temperature I need it to be. At this point there’s not enough words to explain how satisfied I am with Carolina Custom Air and what they did to correct my problem with the ductwork that needed to be repaired. Thank you so much Carolina Custom Air. Read Less

Drip pan filled up and took the system off-line. Called first thing the next morning and they had a technician visit us by that afternoon. Very prompt service was well appreciated. Cleaned the blocked drip line. Also had a problem with a sporadic leak from a second unit, which he pvc glued previously unglued joints in the drain tube. We have an annual maintenance agreement where they inspect, recommend and repair as needed HVAC components twice through the year - the beginning of the AC season and the beginning of the Heating season. We have been pleased with their attentiveness. Had one of our units die one summer and they replaced the unit which has worked well for the past couple of years. Read Less