Customer Reviews – See What Our Clients Say About Us
Here are just a few of the many great 5 star reviews we get from our customers in Charleston, SC, and the surrounding areas.
We want to thank Mitsubishi for making us outstanding contractor of the month for July 2020!
I am very pleased with Carolina Custom Air! My family and I had been five days without AC because my warranty company was hard to reach, then unresponsive and then slow to act. So, with their permission and the recommendation of my former real estate agent, I called Carolina Custom Air directly on Tuesday mid-morning. The customer service agent I spoke with could not have been more accommodating and helpful. Ultimately, Nicholas, the on-call HVAC expert was assigned the job and I was told that he had a very full schedule but that he could make it to my home after hours. Nicholas got there at 9:35 pm. He had already done 11 jobs that day and had three more after mine! His attitude was great anyway. He was a real can-do guy and his smarts and experience were on display. We tiptoed and whispered through the sleeping house. He climbed into the attic area where the systems were located. Twenty minutes later we had downstairs AC! Now for trouble-shooting outside for System 2. He got his ladder and fifteen minutes later he’d isolated the problem as a faulty dual capacitor. He had a new one in his truck! And twenty minutes later we had AC throughout the rest of the home. Nicholas offered to help close all the windows that remained open. I refused but I only share this because I want you to appreciate what a class-act this professional was in every way. He said that he was just doing his job and that anyone else on call would have done the same. The next morning I had a very reasonable invoice emailed to me. Carolina Custom Air gets an A+ in my book!
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We had Carolina custom air come out as a second opinion to another vendor who told me it would be $30,000 to replace our AC unit and $7000 to repair. Carolina custom air came in. They did a throw inspection and told me that they would not be able to quote me a new unit. Another team would have to co... Read More
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I’ve interacted with Andrew, and Carolina Custom Air several times. First, they helped us as tenants of a rental property, and we decided to use them when we purchased a home because of how thorough and communicative they were. They installed smart thermostats for me in five places in our home, r... Read More
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Techs were very professional and knowledgeable. They arrived on time and were very pleasant and easy to work with. They were also very patient with my large sweet but excited dog. Thank you very much. Would definitely use them again. Cost below is per year for maintenance agreement.
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As always, Carolina Customer Air does not disappoint. Our technician, Mike Craven, was pleasant, professional and knowledgeable. He was able to diagnose the problem, explain the problem and provide us with an instant quote. Making the decision to move forward much easier. Hopefully, Mike will be ret... Read More
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Always does an amazing job! I had one issue with my new system which was 100% my fault. They got me up and running ASAP! Today they came for a yearly inspection and I was comfortable having them in my home without me here since I was called into work last minute. Thank you for your excellent service... Read More
