HVAC Company Reviews

I have used Carolina Custom Air for a few years. And yes they are very courteous and knowledgeable in the work they perform. However, most recently they came out and performed the bi-annual maintenance inspection. And there were two items that raised some concern. 1) They did not contact me to get authorization to replace a non-failed but out of tolerance capacitor. This would not have really been an issue except for item #2. 2) The cost for said capacitor was $156. These capacitors run in the range of $12 to $40. After speaking with the Chief Maintenance Technician the reason that I was giving was that they need to make some profit and cover overhead for maintaining their stock. Now I do agree that some coverage is acceptable. However, 500% is really not acceptable. Had I been contacted and given the choice I may have considered replacing the capacitor myself as I am a qualified electrical engineer and the existing capacitor had not yet failed. They did offer an additional 15% for failure to obtain work authorization which I do appreciate. I will continue with CCA and their bi-annual service but would seriously question it if I receive another over priced part charge. My recommendation is that they make sure they receive authorization prior to performing work and also more transparency in the part pricing and overhead charging. Read Less