HVAC Company Reviews
Here are just a few of the many great 5 star reviews we get from our customers in Charleston, SC, and the surrounding areas.
We want to thank Mitsubishi for making us outstanding contractor of the month for July 2020!
I am very pleased with Carolina Custom Air! My family and I had been five days without AC because my warranty company was hard to reach, then unresponsive and then slow to act. So, with their permission and the recommendation of my former real estate agent, I called Carolina Custom Air directly on Tuesday mid-morning. The customer service agent I spoke with could not have been more accommodating and helpful. Ultimately, Nicholas, the on-call HVAC expert was assigned the job and I was told that he had a very full schedule but that he could make it to my home after hours. Nicholas got there at 9:35 pm. He had already done 11 jobs that day and had three more after mine! His attitude was great anyway. He was a real can-do guy and his smarts and experience were on display. We tiptoed and whispered through the sleeping house. He climbed into the attic area where the systems were located. Twenty minutes later we had downstairs AC! Now for trouble-shooting outside for System 2. He got his ladder and fifteen minutes later he’d isolated the problem as a faulty dual capacitor. He had a new one in his truck! And twenty minutes later we had AC throughout the rest of the home. Nicholas offered to help close all the windows that remained open. I refused but I only share this because I want you to appreciate what a class-act this professional was in every way. He said that he was just doing his job and that anyone else on call would have done the same. The next morning I had a very reasonable invoice emailed to me. Carolina Custom Air gets an A+ in my book!
- My experience with Carolina Custom Air has been very positive. The technicians are courteous and professional. The work was completed in a timely manner. When they finished the installation everything was clean and in place. They are willing to go the extra step to make sure the customer is satisf... Read More
- Carolina Custom Air provided an excellent service at a reasonable price in a very timely manner. The technician was professional, friendly and courteous. We will be using this business moving forward as well as recommending them.
- Everyone that I have worked with thus far at Carolina Custom Air has been so helpful and responsive. The tech that came out for our annual service visit - Adam (I think) was prompt, professional and knowledgeable. I highly recommend Carolina Custom Air
- I have used this business for many years now. I have always received great customer service, Install & repair. The Techs and Staff I've dealt with, have put forth great effort toward working well with the customer. Great job Carolina Custom Air
- Carolina Custom Air was incredibly responsive when I needed them to replace a part on my family's AC unit. As the summer in Charleston is very hot, time is of the essence to get the house cool again, especially with two young children. I had originally called one of the bigger names in town to get t... Read More