Customer Reviews – See What Our Clients Say About Us
Here are just a few of the many great 5 star reviews we get from our customers in Charleston, SC, and the surrounding areas.
We want to thank Mitsubishi for making us outstanding contractor of the month for July 2020!
I am very pleased with Carolina Custom Air! My family and I had been five days without AC because my warranty company was hard to reach, then unresponsive and then slow to act. So, with their permission and the recommendation of my former real estate agent, I called Carolina Custom Air directly on Tuesday mid-morning. The customer service agent I spoke with could not have been more accommodating and helpful. Ultimately, Nicholas, the on-call HVAC expert was assigned the job and I was told that he had a very full schedule but that he could make it to my home after hours. Nicholas got there at 9:35 pm. He had already done 11 jobs that day and had three more after mine! His attitude was great anyway. He was a real can-do guy and his smarts and experience were on display. We tiptoed and whispered through the sleeping house. He climbed into the attic area where the systems were located. Twenty minutes later we had downstairs AC! Now for trouble-shooting outside for System 2. He got his ladder and fifteen minutes later he’d isolated the problem as a faulty dual capacitor. He had a new one in his truck! And twenty minutes later we had AC throughout the rest of the home. Nicholas offered to help close all the windows that remained open. I refused but I only share this because I want you to appreciate what a class-act this professional was in every way. He said that he was just doing his job and that anyone else on call would have done the same. The next morning I had a very reasonable invoice emailed to me. Carolina Custom Air gets an A+ in my book!
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Mike was fantastic! He was extremely professional, knowledgeable, and took the time to answer all of my questions. The pricing was very reasonable, and I was very pleased with the overall experience. I would highly recommend Mike and their services to anyone looking for quality, professional service... Read More
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Mike was great. He was quick and thorough. You could tell he was experienced in what he told us. He made an adjustment to our A/C and offered suggestions to help keep our place cool, since we have an old system. He set up an appointment for a new unit and suggested things to ask when we met with the... Read More
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Dominique Williams was our Technician today. He provided outstanding customer service. He posses a skill that so many technical folks do not. The ability to listen. He listened to understand our issues before prescribing any solution. And, once we agreed with his prescription he took care of th... Read More
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Noah recently provided a service call for my new Daikin FIT system. He saw the error come up on his dispatch logs and knew what the problem was and swung by quickly to resolve it. He is a nice young man and is very knowledgeable about his product. He not only took care of the drain that was clogged ... Read More
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We were SO pleased with Carolina Custom Air! The technicians were very knowledgeable and thorough! We are new customers and now will only use this company for our HVAC needs! Thanks Noah, y’all went above and beyond for us!
