HVAC Company Reviews
Here are just a few of the many great 5 star reviews we get from our customers in Charleston, SC, and the surrounding areas.
We want to thank Mitsubishi for making us outstanding contractor of the month for July 2020!
I am very pleased with Carolina Custom Air! My family and I had been five days without AC because my warranty company was hard to reach, then unresponsive and then slow to act. So, with their permission and the recommendation of my former real estate agent, I called Carolina Custom Air directly on Tuesday mid-morning. The customer service agent I spoke with could not have been more accommodating and helpful. Ultimately, Nicholas, the on-call HVAC expert was assigned the job and I was told that he had a very full schedule but that he could make it to my home after hours. Nicholas got there at 9:35 pm. He had already done 11 jobs that day and had three more after mine! His attitude was great anyway. He was a real can-do guy and his smarts and experience were on display. We tiptoed and whispered through the sleeping house. He climbed into the attic area where the systems were located. Twenty minutes later we had downstairs AC! Now for trouble-shooting outside for System 2. He got his ladder and fifteen minutes later he’d isolated the problem as a faulty dual capacitor. He had a new one in his truck! And twenty minutes later we had AC throughout the rest of the home. Nicholas offered to help close all the windows that remained open. I refused but I only share this because I want you to appreciate what a class-act this professional was in every way. He said that he was just doing his job and that anyone else on call would have done the same. The next morning I had a very reasonable invoice emailed to me. Carolina Custom Air gets an A+ in my book!
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I highly recommend Carolina Custom Air. Prior to contacting Carolina Custom Air, I had two other companies troubleshoot my air conditioning unit and advised me to install a new unit to replace my seven year old air conditioner. Carolina Custom Air was able to service me over the July 4th holiday pe... Read More
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This company had a great response time from their website. Within 20 minutes and it was well after working hours. I was able to get a technician at my home within 36hours. The technician was knowledgeable and courteous. I explained the issue and he fixed the problem within 30 minutes. Extremely sat... Read More
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Had breakdown AC mid-July. James Wells was our tech who came out on the weekend and made the right diagnostic (leak in evaporator coil). I was contacted on Monday morning by Carolina Custom Air who had located the correct part and I approved the order. The repair was done two days later again by Jam... Read More
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William Ray did our biannual maintenance today and did a great job! He brought to our attention some things that needed to be fixed and took care of those fixes in addition to changing out our filters. He even reset my nest thermostat so it would function better.
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Reuben Myers from Carolina Custom Air is a true professional who’s help rechecking the coil and temperature differentials the buyers inspector was questioning, in a condo my husband and I have a contract on, proved to be invaluable yesterday. He was thorough and informative throughout his visit. ... Read More
