HVAC Company Reviews
Here are just a few of the many great 5 star reviews we get from our customers in Charleston, SC, and the surrounding areas.
We want to thank Mitsubishi for making us outstanding contractor of the month for July 2020!
I am very pleased with Carolina Custom Air! My family and I had been five days without AC because my warranty company was hard to reach, then unresponsive and then slow to act. So, with their permission and the recommendation of my former real estate agent, I called Carolina Custom Air directly on Tuesday mid-morning. The customer service agent I spoke with could not have been more accommodating and helpful. Ultimately, Nicholas, the on-call HVAC expert was assigned the job and I was told that he had a very full schedule but that he could make it to my home after hours. Nicholas got there at 9:35 pm. He had already done 11 jobs that day and had three more after mine! His attitude was great anyway. He was a real can-do guy and his smarts and experience were on display. We tiptoed and whispered through the sleeping house. He climbed into the attic area where the systems were located. Twenty minutes later we had downstairs AC! Now for trouble-shooting outside for System 2. He got his ladder and fifteen minutes later he’d isolated the problem as a faulty dual capacitor. He had a new one in his truck! And twenty minutes later we had AC throughout the rest of the home. Nicholas offered to help close all the windows that remained open. I refused but I only share this because I want you to appreciate what a class-act this professional was in every way. He said that he was just doing his job and that anyone else on call would have done the same. The next morning I had a very reasonable invoice emailed to me. Carolina Custom Air gets an A+ in my book!
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We had both our upstairs attic and outside HVAC units replaced. Can’t speak enough praise on how respectful the team was. In addition, their cleanup after was amazing. It was evident this team cared about their customers. We also had a fence and bushes surrounding our outside unit they were able ... Read More
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Brandon and his techmate are the best! Very professional, provide quality work, customer service, and are trustworthy. So much so that when I had to leave to pick up a family member from MUSC, he locked up the house and closed the garage door. Very thankful for people we can trust with our home!
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Joe with Carolina Custom Air was great! Clearly explained the issue with my unit, my warranty, etc. I cancelled my contract with the company who installed and signed with him to do the repair. Customer service goes a long way with me! 😊😊😊😊
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Technicians were polite and professional. SAUL was Able to explain what the system was doing and suggested a couple of ways to enhance it. This was our first experience with Carolina Custom Air, and it was a very good one.
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Carolina Custom Air continues its reputation for excellent professionalism and quality work. Their technician Robert Snowden did a thorough job testing my units, applying necessary maintenance and corrected performance issues.
